Experience Integrators

Services

India's best customer experience consulting services to transform your business growth.

At Experience Integrators, we offer exceptional customer experience consulting services across India. Our goal is to help businesses enhance their customer experience by creating tailored strategies and designs. We achieve this by analysing current practices through Voice of the Customer (VOC) and experience monitoring systems.

Experience Consultancy & Design

  • Diagnostic assessment of CX gaps and opportunities.
  • Experience Design Blueprinting.
  • CX benchmarking studies.
  • Customer Journey Mapping.
  • Customer Segmentation.
  • Leadership CX alignment sessions/workshop.
  • Training need assessment for CX impacting roles.
  • Training modules for:
    1. Frontline Professionals
    2. Supervisors
    3. CX Leaders
    4. Service Delivery Partners
  • Coaching of CX Leadership

Delivery Process Alignment & Automation

  • Touchpoint process mapping, benchmarking and redesigning.
  • Touchpoint Process automation
  • CX Technology landscape assessment, selection and implementation support.

Voc & Experience Monitoring System

  • CX Measurement system
  • CX Audit — Maker/Checker setup
  • Conducting Mystery Shopping
  • CX Surveys and Feedback

DESIGN PROCESS

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