SERVICES
India's best customer experience consulting services to transform your business growth.
At Experience Integrators, we offer exceptional customer experience consulting services across India. Our goal is to help businesses enhance their customer experience by creating tailored strategies and designs. We achieve this by analysing current practices through Voice of the Customer (VOC) and experience monitoring systems.
Experience Consultancy & Design
- Diagnostic assessment of CX gaps and opportunities.
- Experience Design Blueprinting.
- CX benchmarking studies.
- Customer Journey Mapping.
- Customer Segmentation.
- Leadership CX alignment sessions/workshop.
Customer Service Skill Upgradation & Certification
- Training need assessment for CX impacting roles.
- Training modules for:
1. Frontline Professionals
2. Supervisors
3. CX Leaders
4. Service Delivery Partners - Coaching of CX Leadership
Delivery Process Alignment & Automation
- Touchpoint process mapping, benchmarking and redesigning.
- Touchpoint Process automation
- CX Technology landscape assessment, selection and implementation support.
Voc & Experience Monitoring System
- CX Measurement system
- CX Audit — Maker/Checker setup
- Conducting Mystery Shopping
- CX Surveys and Feedback
01.
Experience Consultancy & Design
- Diagnostic assessment of CX gaps and opportunities.
- Experience Design Blueprinting.
- CX benchmarking studies.
- Customer Journey Mapping.
- Customer Segmentation.
- Leadership CX alignment sessions/workshop.
02.
Delivery Skill Upgradation & Certification Services
- Training need assessment for CX impacting roles.
- Training modules for:
o Frontline Professionals
o Supervisors
o CX Leaders
o Service Delivery Partners - Coaching of CX Leadership
03.
Delivery Process Alignment & Automation
- Touchpoint process mapping, benchmarking and redesigning.
- Touchpoint Process automation
- CX Technology landscape assessment, selection and implementation support.
04.
Voc & Experience Monitoring System
- CX Measurement system
- CX Audit — Maker/Checker setup
- Conducting Mystery Shopping
- CX Surveys and Feedback
DESIGN PROCESS
- Organization & Brand experience diagnostic study & reporting
- Segmented customer journey mapping
- Experience design blue printing
- Leadership experience dash boarding
- Leadership alignment workshops
- Establishing/Strengthening Voice of Customer' systems - internally & externally
- Benchmarking studies for experience baselining
- Process alignment foci improving experience delivery.
- Process automation to improve efficiency & quality of deliver
- Frontline Training & Certification programme for 'brand experience' enhancement
- Supervisory skills programme for experience delivery leaders
