Shop CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS & APPLICATION view 01 Edition by Alok Kumar Chhabi Sinha Rakesh Sharma – Wiley India, 2007 – Paperback, 9788177226225 Book Details ASIN : B007YTO3CQ Publisher : Wiley India (1 January 2007) ISBN-10 : 8177226223 ISBN-13 : 978-8177226225 Item Weight : 500 g Dimensions : 24 x 17 x 2 cm