Who We Are
How We Work
What We Do
Get A Quote
Leading Customer Experience Management Company
At Experience Integrators, we specialise in enhancing the customer-user experience and helping businesses optimise their customer interaction management. Our mission is to offer the best customer service experience through innovative, tailored solutions that increase customer loyalty and business growth.
A Tailored Customer Service Management Solution for Your Business
Customer experience (CX) is often underrated despite its significant impact on business success. Many companies focus primarily on products and services but overlook how customers feel throughout their journey with the brand. Having the best customer experience can lead to higher retention, increased referrals, and long-term profitability. Yet, businesses may underestimate its importance, seeing it as an additional expense rather than a growth strategy. At Experience Integrators, we value CX as a key differentiator that sets companies apart in competitive markets. Thus, our tailored customer service management solutions target : -
Value Proposition
Your value proposition is closely tied to how customers perceive their interactions with your business. Our strong customer experience (CX) strategies will enhance how customers view your brand, leading to increased trust and differentiation in a competitive market.
Profitability
Our well-designed customer experience management model can increase customer satisfaction, directly impacting your revenue. Happy customers tend to spend more, leading to a positive effect on your bottom line.
Customer Satisfaction
Experience Integrators helps understand and improve your customer experience and gauge satisfaction levels. A positive experience ensures that customers return and recommend your brand to others, creating a loyal customer base.
Customer Lifetime Value
Customer lifetime value (CLV) increases when you focus on improving the customer service experience. With Experience Integrators, you will have satisfied customers who are more likely to remain loyal, resulting in higher lifetime earnings from individual customers.
Order Frequency
Our seamless customer interaction management processes ensure that customers return to your business more frequently. By consistently delivering excellent experiences, you can boost the frequency of repeat purchases.
Price Sensitivity
Customers who enjoy a superior experience are more willing to pay premium prices for your products or services. Our customer service performance metrics for your business can reveal how much customers value your offering, reducing their price sensitivity.
For Crisis Management
During a crisis, customer interaction management becomes critical. Addressing customer concerns promptly and empathetically can turn negative situations into opportunities to build stronger relationships and trust.
Value Proposition
Your value proposition is closely tied to how customers perceive their interactions with your business. Our strong customer experience (CX) strategies will enhance how customers view your brand, leading to increased trust and differentiation in a competitive market.
Profitability
Our well-designed customer experience management model can increase customer satisfaction, directly impacting your revenue. Happy customers tend to spend more, leading to a positive effect on your bottom line.
Customer Satisfaction
Experience Integrators helps understand and improve your customer experience and gauge satisfaction levels. A positive experience ensures that customers return and recommend your brand to others, creating a loyal customer base.
Customer Lifetime Value
Customer lifetime value (CLV) increases when you focus on improving the customer service experience. With Experience Integrators, you will have satisfied customers who are more likely to remain loyal, resulting in higher lifetime earnings from individual customers.
Order Frequency
Our seamless customer interaction management processes ensure that customers return to your business more frequently. By consistently delivering excellent experiences, you can boost the frequency of repeat purchases.
Price Sensitivity
Customers who enjoy a superior experience are more willing to pay premium prices for your products or services. Our customer service performance metrics for your business can reveal how much customers value your offering, reducing their price sensitivity.
OUR SERVICES
Having the best customer experience can lead to higher retention, increased referrals, and long-term profitability. At Experience Integrators, we value CX as a key differentiator that sets companies apart in competitive markets. Thus, as the top customer experience design company in Noida, we provide tailored customer service management solutions including:
We are a top customer experience design company in Noida, offering a wide range of services, including : -
1. Consultancy & Design : We provide comprehensive customer experience management models to improve your customer interaction management and design personalised CX strategies.
2. Process Alignment & Automation : Streamline your operations with CX-focused automation to enhance efficiency.
3. Monitoring & Certification : Implement customer service performance metrics and skill upgrading programs to ensure your teams are equipped to provide superior experiences.
Experience Consultancy & Design
Delivery Process Alignment & Automation
Voc & Experience Monitoring System
Skill Upgradation & Certification ServicesCreate meaningful, lasting impressions on your customers so they keep coming back.
Our Aim
Improve Customer Retention
Our well-designed customer experience design process ensures that customers stay loyal to your brand. Retaining customers is more cost-effective than acquiring new ones, making it essential for long-term business success.
Enhance Customer Satisfaction
Experience Integrators proactively manages customer experience, which leads to happier customers. Satisfied customers not only continue to engage with your business but also spread positive word-of-mouth, boosting your brand reputation.
Increase Cross-Selling and Up-Selling
We focus on improving the customer experience, which enables businesses to identify customer needs better, leading to more opportunities for cross-selling and up-selling. Happy customers are more likely to purchase additional products or services.
Why Focus on Customer Experience
1. Customer-Focused Companies are 60% More Profitable
Companies that prioritise customer experience management tend to be more profitable. This is because they understand their customers’ needs and can tailor their offerings to meet those needs more effectively.
2. Brands with Superior CX Bring in 5.7x More Revenue
Businesses with exceptional customer interaction management consistently outperform competitors, driving higher revenue. The connection between customer satisfaction and financial success is clear: better experiences lead to more sales.
3. 84% of Companies Report Revenue Growth After Improving CX
When businesses focus on improving customer service experience, they see a direct impact on their revenue. Monitoring and improving CX leads to higher customer retention, more referrals, and increased customer lifetime value.
Strategies for Improving Customer Experience
Three staggering facts that improve the ROI of customers experience.
Customer-focused companies are 60% more profitable than companies that don't focus on customers
Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customers experiences.
84% of companies that work to improve their customer experience reports an increase in their revenue.
AWARDS & ACHEIVEMENTS
Our commitment to delivering the best customer service experience has been recognised with multiple awards, including : -
ET Telecom award for Mobile Customer Service
Escotel Mobile Communication rated best in Customer Service in Year in the industry
Aegis Graham Bell Award for Service Innovations
Telecom Leadership award – Customer Service
Customer Experience Innovator of the Year
Customer Experience Transformation award
Professional Memberships
Championing CRM Excellence and Customer-Centric Strategies
The Founding Director of the CRM Foundation of India has been instrumental in propagating CRM knowledge and skills to the Indian market. As a key figure in the field, they played a pivotal role in setting up the Escotel CRM Chair at IIM Lucknow. Additionally, they served as the program director for two national seminars organized by AIIMA: Creating Customer-Focused Organisations and Creating & Managing Sustainable Customer Experience. Their expertise has also been recognized on international platforms, where they served as Chairperson for the Customer Experience Management Asia conference in Singapore and led workshops on Customer Journey Mapping. Furthermore, they chaired the Customer Experience Management – Telecom event in Singapore. Currently, they are an active member of the CII Services Council and have previously been members of the CII Committee on Marketing & Customer Focus.
Driving CRM Innovation Through Leadership, Education, and Global Engagement
As an ex-member of the DMA Sub-Committee on Marketing & Customer Service, he has significantly contributed to enhancing marketing and customer service strategies. He has led CRM-focused sessions for senior leadership teams at organizations like L&T, the Institute of Directors, and ONGC. A sought-after keynote speaker, he addressed the Market Research Society of India and delivered CRM guest lectures at institutions such as IIM Lucknow, MDI, AIIMA, Amity Business School, FORE School of Management, Pearl Academy, and others. He has chaired panels at events including the ET Customer Experience Summit, Loyalty Conference, and Service Quality Summit. Internationally, he has been a distinguished CRM speaker at forums in the UK, France, China, Singapore, Malaysia, and across India, showcasing his expertise and thought leadership globally.
Professional Memberships
Founding Director – CRM Foundation of India
for propagation of CRM knowledge & skills to Indian Market
Setting up Escotel CRM Chair
at IIM Lucknow
Programme Director
for 2 National Seminars of AIIMA
– Creating Customer Focussed Organisations
– Creating & Managing sustainable Customer Experience
Chairperson for
– Customer Experience Management Asia , Singapore
& Workshop Leader – Customer Journey mapping
– Customer Experience Management – Telecom Singapore
Current Member
CII Services Council & ex Member CII committee – Marketing & Customer Focus
Ex Member
DMA sub Committee on Marketing & Customer Service
Session Leader
for L&T Senior Leadership / Institute of Directors/ONGC Leadership teams on CRM
Key Note Speaker
at Market Research Society of India
CRM Guest Lectures
at IIM Lucknow/MDI/AIIMA/Amity Business School/Fore School of management/ Pearl Academy/IMI/Jamia Hamdard/Inmantech,etc
Panel Chairperson
ET Customer Experience summit/Loyalty Conference/Customer Experience summit /Service Quality Summit/ Customer Experience summit
CRM Speaker at national /international forum’s
UK - London/France NICE/ China - Beijing/Shanghai /Singapore/Malayasia & across India.
Testimonials
WHAT CLIENTS ARE SAYING
FAQs
A customer experience management (CX) company helps businesses improve how they interact with customers. We focus on creating better experiences at every step of the customer journey to increase satisfaction and loyalty.
CX consulting companies analyze customer feedback, identify problems, and design strategies to improve customer experiences. We also provide tools and methods to help businesses offer seamless and satisfying user experiences.
A customer experience management model is a plan businesses use to manage and improve their customer interactions. It helps measure satisfaction, understand pain points, and create better solutions for customers.
Good customer user experience ensures that customers feel valued and satisfied. When customers have positive interactions, they are more likely to return and recommend your business to others.
Industries like retail, e-commerce, banking, healthcare, and hospitality benefit a lot since they rely heavily on customer satisfaction.
Customer service solves specific problems, while CX management looks at the entire customer journey to create a better overall experience.
CX consulting companies identify customer pain points, suggest improvements, and implement strategies to create better experiences. They focus on making customer journeys smoother and more enjoyable.
By hiring a CX management company, businesses can: Increase customer satisfaction, Build loyalty and trust, Reduce customer complaints, Improve brand reputation, Boost overall sales and growth.
Our Milestones
Organisations & Clients
