Experience Integrators

Publications

Publications

CRM - Theory & Application (published in 2007)
 

Author of India’s highest selling book - sold over 25000 copies

Framework for deploying Customer Relationship in Organisations

published in the book ‘ CRM Emerging Concepts,Tools & Applications ‘(pages 112-116) – Publication year 2001

Customer Experience in Brand building

Business Standard – 18.1.2016

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