He is an experienced design consultant & advisor

Topics I Can Help You With


CRM - Theory & Application (published in 2007)

Author of India’s highest selling book - sold over 25000 copies

Framework for deploying Customer Relationship in Organisations

published in the book ‘ CRM Emerging Concepts,Tools & Applications ‘(pages 112-116) – Publication year 2001

Framework to manage customer experience & enhance customer loyalty

published in Lightreading 31.7.2013

Providing Local connect to customers in different markets

ET Telecom – 10.2.2014

Customer Experience in Brand building

Business Standard – 18.1.2016

Leveraging Technology to offer better Customer Experience

VAR Mobility – Jan’17

Collaboration & Partnership to push data usage


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