MEDIA He is an experienced design consultant & advisor Topics I Can Help You With View My Services Publications CRM - Theory & Application (published in 2007) Author of India’s highest selling book - sold over 25000 copies Framework for deploying Customer Relationship in Organisations published in the book ‘ CRM Emerging Concepts,Tools & Applications ‘(pages 112-116) – Publication year 2001 Framework to manage customer experience & enhance customer loyalty published in Lightreading 31.7.2013 Providing Local connect to customers in different markets ET Telecom – 10.2.2014 Customer Experience in Brand building Business Standard – 18.1.2016 Leveraging Technology to offer better Customer Experience VAR Mobility – Jan’17 Collaboration & Partnership to push data usage 27.1.17