TESTIMONIALS

“Alok, a leader in telecom innovation, champions customer-centric practices that prioritize satisfaction and loyalty. His vision inspires organizations to place customer needs at the core of business strategies, fostering sustainable growth.”

Preeti Singh

Director - CHANEL

“Alok’s CRM expertise combines customer focus, efficient processes, and people management. His leadership has been instrumental in fostering collaboration, growth, and innovation, highlighted by his insightful book.”

Nalin Mehta

Ex MD & CEO at Mahindra Navistar Automobiles Ltd.

“Alok’s unmatched dedication to customer service, combined with his visionary leadership, has redefined customer experience excellence. His ability to simplify complex challenges inspires confidence and delivers measurable results.”

Rajiv Khosla

CEO and Co-Founder at Bignify.com

“Alok Kumar, a pioneer in Customer Experience, drives digital transformation with an unrelenting focus on customer satisfaction. His innovative strategies ensure seamless experiences, making him a key leader in elevating organizational success.”

Manoj Kohli

Former CEO & MD of Bharti Airtel

“Alok Kumar’s passion for customer service bridges strategic insights and empathetic leadership. His ability to innovate in Customer Experience, while inspiring teams with positivity and purpose, has left an indelible mark on the industry.”

Sandip Das

Ex Managing Director & CEO - Reliance Jio

“Alok Kumar’s visionary approach to Customer Relationship Management focuses on fostering genuine relationships over transactional solutions. His ability to foresee industry trends has influenced and shaped the future of customer management globally.”

Muneer M

MD & Chief Advisor-India & Officer-USA at Rezonent Corporation

“Alok transformed Indian telecom by setting unmatched standards in service delivery. His customer-focused processes built trust and shaped industry benchmarks, leaving a lasting legacy of operational excellence and innovation.”

Rajesh Sharma

State CSD Head at Reliance Jio

“Alok combines sharp analytical skills with compassionate leadership to drive team success. His mentorship and ability to resolve challenges make him an exceptional professional who inspires and empowers those around him.”

Renu Elizabeth Jamwal

Former Head - Experience Delivery,
Call Centers - Aircel

“Alok’s proactive solutions and expertise in CRM have significantly impacted the ATS Group’s growth. His forward-thinking leadership and commitment to excellence bring immense value to every team and project he touches.”

Sumit Bhatia

CISO & Head IT - Insurance Dekho