Experience Integrators

Story Of Alok Kumar

Corporate Advisor & Consultant

Bringing extensive advisory expertise to entities like ATS Infrastructure, Centum, Worxpertise, and Bignify, offering strategic counsel in optimizing operations and elevating customer experiences.

Chief Experience Designer Architect

Driving innovation and customer-centricity as the Chief Experience Designer at Experience Integrators since October 2019, specializing in designing immersive and impactful customer journeys across diverse industries.

Service Delivery Leader

Held pivotal roles as the Chief Service Delivery Officer at Aircel Ltd and as the National Head of Sales & Service at Airtel, where instrumental contributions were made in enhancing service delivery standards and operational efficiency.

Telecom & Customer Service Expertise

Played integral roles in shaping the telecom landscape, contributing significantly to Aircel, Airtel, and Escotel Mobile Communication. Led initiatives in Enterprise CRM, National Customer Services, and Data Services, driving transformative growth and service excellence.

Quality Management Leader

Equipped with a robust foundation in quality methodologies, including extensive training in TQM, ISO standards, and Malcolm Baldridge methodologies. Demonstrated a commitment to implementing and sustaining industry-best practices in service delivery.

Educational Background

Graduated with Honors in B.Tech from IIT Kharagpur, fostering a strong academic foundation that paved the way for a distinguished career trajectory.

Awards & Achievements

01.
Customer Experience Innovator of the Year

by Twitter & OneDirect

02.
Telecom Leadership award – Customer Service

by Voice & Data

03.
Customer Experience Transformation award

by Kamikaze Customer Fest

04.
ET Telecom award for Mobile Customer Service
05.
ET Telecom award for Mobile Customer Service
06.
Telecom Leadership award – Customer Service

by Voice & Data

07.
Aegis Graham Bell Award for Service Innovations
08.
Escotel Mobile Communication rated best in Customer Service in Year in the industry

by Voice & Data

09.
Quest Customer Innovator of the Year 2016

for CX Innovator of the Year

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