Why Do Businesses and Organisations Often Provide Average or Poor Service to Customers and Citizens? Why Do Businesses and Organisations Often Provide Average or Poor Service to Customers and Citizens? Read More »
Role of Management Consultants in Customer Experience Role of Management Consultants in Customer Experience Read More »
Lessons Learnt as a Customer Service Management Practitioner: Successes and Misses Lessons Learnt as a Customer Service Management Practitioner: Successes and Misses Read More »
Is the Lack of Universal Service Standards Holding Back the Services Economy and Impacting Customer Experience? Is the Lack of Universal Service Standards Holding Back the Services Economy and Impacting Customer Experience? Read More »
